- the service tech that was over was an extremely nice fella, very knowledgeable and pleasure to deal with... not the norm in todays world, so felt the need to tell you :)
The gas fireplace installation presented a few potential installation problems which you and your staff worked to overcome and complete successfully. My wife and I are very happy with the product you sold us and the great job you did with a difficult installation. The BBQ rerouting of the gas line and the resizing of the outlet saved the day and we are so grateful for how quickly you responded to our needs. The installation staff were courteous, personable and professional. We have already recommended you to our neighbours and will continue to do so.
All the best. Bob & Brenda
Usually if you had a costumer that wasn't happy you would hear from them right away. Usually you don't hear from people that are satisfied. (Besides coming back later and buying more product) I am so pleased with the installation that it wouldn't be right not to say thank you and that another very good job was completed by Atlantic Stoves.
We had our stove installed in June. The installation took 4 hours one day and they came back the next day and finished it off. Even though they could of continued with the installation they went out of their way to not finish because they wanted the job to be perfect with sealing etc. Another trip way out where I live to finish it. I was impressed. When the stove was being installed Kerry was very careful to get everything right and the measurements perfect. While the cutting was being made, he made sure that things were very clean while he did it. He answered all my questions very patiently. After it was all done I was hoping for cold weather and I got it all week. The 1400 napoleon stove throws the heat. It is equipped with a blower. The best idea ever. Very impressed with the performance of the stove.
I am very impressed with Kerry Skeard. It is very hard these days to have excellent workers that go above and beyond to not only do a good job but works very well and efficient and be very professional around customers. He is a keeper. Keep up the good work Kerry.
Thanks very much Atlantic Stoves and Crew.
Grant and Nancy Bigelow
I just want to make you aware of mine and Heather’s appreciation of the installation work on our natural gas conversion. Your professional attitude and customer service with the install and minor reconfigurations carried out today shows your high integrity and business ethics are up there with the best. Well done.
We are thrilled with our new installation and really do appreciate your assistance and understanding with your clients fickle needs with a professional attitude.
Hopefully we did not cause you too much grief!
Thanks again and I can assure you I will be recommending you to friends and associates for any natural gas conversions I am asked of in the future.
Best regards, Keith Carlaw
Just to let you know that both Sharon and myself are extremely impressed with the purchase of your woodstove. The woodstove was installed on November 17th. The gentlemen who installed the stove were polite, professional and installed it incredibly fast with efficiency. I would definitely recommend your product to anyone who is in the market for one. Our old woodstove was 21 years old and served its purpose.
With the new one, we are burning less wood and it keeps our home very comfortable. Kudos to your management, staff and products. On a scale to 10...I would definitely give this a 10. We had checked around and found your product is of superior quality and less expensive.
Thanks again. Tony and Sharon Stewart